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The Impact of Teletherapy on Insurance Billing for Mental Health Practices

A female therapist conducting a telehealth session with an insurance patient

Teletherapy, or the delivery of mental health services via video conferencing, has become increasingly popular in recent years. This shift towards virtual care has had a significant impact on insurance billing for mental health practices.

One of the main changes teletherapy has brought to insurance billing is the need for providers to be aware of the different reimbursement policies for telehealth services across different payers. Insurance companies have different coverage policies for telehealth services, and providers need to understand these policies in order to bill correctly and get paid for their services. To do this, you will want to make sure that you carefully read any notices supplied by each insurance company you work with. These notices could either be by postal mail, email, or posted to a provider resource section of their website. Connecting with a provider representative is also a good way to make sure that you have the most recent information. This can be a complex and time-consuming task for practices, as they need to stay up-to-date with changes in reimbursement policies and navigate different reimbursement rates for in-person and virtual care.

Another challenge that practices have faced with the increase in teletherapy is understanding the billing codes and modifiers for telehealth services. This can be tricky as there are different codes for different types of telehealth services, such as live video, asynchronous video, and telephone sessions. Additionally, practices need to be aware of the different rules and regulations around telehealth billing, such as HIPAA compliance. If you do not have a lot of billing experience, understanding coding and compliance can be a lot to learn, especially when you are balancing providing excellent patient care and growing and managing your practice. Finding the time necessary to devote to learning how to bill correctly is one of the biggest challenges that providers face before working with Practice Solutions.

Practice Solutions has been able to help hundreds of providers just like you by removing the burden of insurance billing. With specialized knowledge and experience in mental health billing, our billers can help your practice navigate the complexities of telehealth billing and ensure that you are billing correctly and getting paid for your services. Additionally, Practice Solutions can help you stay up-to-date with the latest reimbursement policies, codes and regulations related to telehealth by providing guidance and industry expertise.

Offloading the time consuming and complex task of billing can allow you to focus more on providing the best care to your patients, all while your billing service is helping to optimize revenue collection and avoid claim denials.

Teletherapy has had a significant impact on insurance billing for mental health practices. While it has brought about new challenges, hiring a billing service like Practice Solutions can help practices navigate these challenges, improve revenue collection and focus more on providing high-quality care to their patients.


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