Introducing the Hourglass Learning Hub

The insurance billing world can feel like a game of whack-a-mole—you fix one problem, and another pops up. Maybe you've felt that frustration, that constant pressure to get a handle on your billing and finally feel in control of your practice's financial health. We get it.

That's why we’re so excited to introduce our new Hourglass Learning Hub. It’s the ultimate resource for every practice owner, administrator, and in-house biller who wants to take their revenue cycle management (RCM) game to the next level. This isn't just about giving you information; it's about giving you the tools and knowledge to optimize your billing processes and finally get some peace of mind.

What's Inside the Hourglass Learning Hub?

The Learning Hub is designed to be your go-to guide for all things insurance billing. We’ve poured our expertise into a comprehensive library of content, including:

• RCM Educational Articles: In-depth, easy-to-understand articles on all the different moving parts of your billing process. We'll demystify each step so you can spot bottlenecks and fix them.

• DIY Billing Guides: Get access to the best practices and workflows that we use ourselves at Practice Solutions. It's like getting a look behind the curtain at how the experts do it.

• "Ask the Biller": You can submit your specific billing questions directly to our team and get expert answers. Plus, you’ll have access to an archive of previously answered questions as we build it! Submit your questions now and answers will begin to be posted in September 2025.

We’re constantly working on new content and resources to ensure you’re always up to date with the latest industry changes and best practices.

The 6 Domains of Insurance Billing

The Hourglass Learning Hub covers the six core domains of insurance billing. Think of them as the foundation of a healthy, profitable practice. We break down each one so you can understand them inside and out.

1. Credentialing: This is the process of getting paneled with insurance companies so you can accept their payment. It's often the first hurdle for new practices, and we’ve got you covered.

2. Patient Registration: Ensuring all patient demographic and insurance information is accurate and complete from the very beginning. A simple error here can cause major headaches later on.

3. Eligibility & Benefits: Verifying what a patient's insurance plan will actually cover for your services, including their deductible, copay, and coinsurance. Knowing this upfront is key to accurate billing and happier patients.

4. Payment Posting: Accurately recording payments from both insurance companies and patients. This is how you reconcile what you've billed with what you've actually been paid.

5. Aging Follow-up: This is the hard part—chasing down old, unpaid claims. Our resources will give you a clear strategy for staying on top of your aging reports and getting every dollar you’ve earned.

6. Claim Submission: The actual process of sending a clean claim to the insurance company. We'll show you how to avoid common mistakes that lead to rejections.

Pricing Plans

We've made it simple to get started with the Learning Hub with two flexible options.

• Monthly Subscription: For just $49.99 a month, you get unlimited access to all member-exclusive content, including the articles, DIY guides, and the ability to ask our experts your questions.

• Annual Subscription: Get the same great access with a better value. The annual subscription is just $500 per year, which breaks down to about $41.67 per month. It's the best way to commit to your practice’s long-term financial health.

We built Practice Solutions to empower providers like you to focus on your patients by removing the burden of billing. Whether you're building a new practice or optimizing an existing one, the Hourglass Learning Hub gives you the knowledge and tools to succeed.

If you're ready to be a billing champion, subscribe to the Hourglass Learning Hub today!