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The Two-Week Time Study: Is Your Staff Drowning in Hold Music? How to gauge efficiency in Eligibility & Benefit Checks
It’s 2026, and the fact that we still use fax machines in healthcare blows our mind. But what’s even more frustrating is the amount of time practice owners and their staff spend in "hold music purgatory" just to get a simple answer from a payer. If you’ve been in private practice for any amount of time, you know that time is the one resource you can never get back . Eligibility and benefit (E&B) checks are a notorious "time suck"—especially when you have a high volume of pat
The 4 Patient Registration KPIs That Pinpoint Problems, Prevent Denials, and Boost Provider Utilization
Use Patient Registration KPIs to Step Out of the Day-to-Day Chaos Is your practice drowning in the endless, day-to-day tasks of patient registration? You’re juggling patient forms, checking insurance cards, and constantly feeling like you can’t leave your desk . We get it. We've seen practice owners get so caught up in the administrative chaos that they fail to see if the process is actually working . But here’s the brutal truth: Patient Registration isn’t just a task; it's
