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The Two-Week Time Study: Is Your Staff Drowning in Hold Music? How to gauge efficiency in Eligibility & Benefit Checks
It’s 2026, and the fact that we still use fax machines in healthcare blows our mind. But what’s even more frustrating is the amount of time practice owners and their staff spend in "hold music purgatory" just to get a simple answer from a payer. If you’ve been in private practice for any amount of time, you know that time is the one resource you can never get back . Eligibility and benefit (E&B) checks are a notorious "time suck"—especially when you have a high volume of pat
