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Every private practice owner knows the feeling. You’ve done the clinical work, submitted the claim, and waited patiently for the remittance. You open your portal, expecting to see a deposit, and instead, you’re greeted by a big, fat zero. It’s the healthcare equivalent of a "check engine" light—frustratingly vague but impossible to ignore. Your first instinct might be to feel defeated or, worse, to ignore that $0 payment and move on to the next task. But that zero isn’t a dea

Ever seen a deposit hit your bank account, given yourself a quick high-five, and moved on with your day? You’re not alone—most busy practice owners do exactly that. But here’s the sobering reality: a bank deposit only tells you that you have money; it doesn’t tell you if you have a healthy business. Think of your bank statement like a box with no packing slip. You know there’s something inside, but was it for a 60-minute session, a lab, or an intake? To get those answers, you

If you’ve been in the therapy world for any length of time, you’ve probably felt the "data dread." It’s that sinking feeling that insurance companies want to turn your deeply personal, clinical work into a series of cold, hard numbers. It feels like they’re trying to turn a masterpiece into a paint-by-numbers kit. We get it. The idea of "Measurement-Informed Care" can feel like a direct threat to your clinical intuition. But as Dr. Dylan Ross shared on a recent episode of The

Ever stared at an ERA (Electronic Remittance Advice) that essentially looks like a giant goose egg? You see that $0.00  in the payment column and your first instinct is probably to sigh, close the window, and move on to the next claim—the one that actually has dollars attached to it. Stop right there. In the world of Revenue Cycle Management (RCM) , a zero-dollar payment is not "nothing." It is a high-stakes piece of financial intelligence. When you ignore those zeros, the p

It’s 2026, and the fact that we still use fax machines in healthcare blows our mind. But what’s even more frustrating is the amount of time practice owners and their staff spend in "hold music purgatory" just to get a simple answer from a payer. If you’ve been in private practice for any amount of time, you know that time is the one resource you can never get back  . Eligibility and benefit (E&B) checks are a notorious "time suck"—especially when you have a high volume of pat