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Building a Multi-Location Therapy Practice: Shannon Hiser's Journey to Billing Independence
Running a successful mental health practice requires a delicate balance between mission and margin. For many clinic owners, administrative roadblocks, specifically billing anomalies, insurance rules, and staff turnover, can cloud the core focus of providing excellent patient care. In Episode 51 of The Claim Game, host Jeremy Zug sits down with Shannon Hiser, founder of The Wellness Counseling Center, to dive deep into her decade-long entrepreneurial journey. Operating across
The EHR Switch: Is a New System the Answer, or a Distraction?
Deciding to switch your Electronic Health Record (EHR) system is often born out of a moment of deep frustration. Maybe it’s a glitchy interface that adds twenty minutes to your day, or perhaps it’s a reporting feature that leaves you guessing about your practice’s actual health. In the billing world, we often see providers treat an EHR switch like a "fresh start." But if you aren’t careful, that fresh start can quickly turn into a "perfect storm" for your revenue cycle. In a
The Five Phases of a Professional Appeals Process (And Why Passion Isn’t a Strategy)
Ever feel like you’re shouting into a bureaucratic abyss? You’ve done the work. You’ve cared for the patient. You’ve submitted the claim. And then— BAM—denied. Your first instinct is probably a surge of righteous indignation. You want to write a three-page manifesto to the insurance company explaining why they are wrong. But here’s a hard truth we’ve learned from years in the trenches: In the world of Revenue Cycle Management (RCM), hope is not a strategy, and passion doesn’
Is Your Practice a “C” Student? Why a Practice Health Check is Your New Secret Weapon
You didn’t go to school to become a professional biller. You went to school to help people. But somewhere between that first clinical internship and hiring your ninth therapist, the "business stuff" started to feel like a particularly demanding houseplant that you just can't keep watered. If you’ve ever felt like your revenue is slipping through the cracks—or if you’ve ever been "voluntold" into running a business without a roadmap—it’s time to take a look under the hood. Wha
