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Our Commitment to Billing Support Amidst the Cyberattacks Against Change Healthcare

Commitment to Billing Support amidst cyberattacks

In recent weeks, the healthcare industry has been reeling from cyber-attacks targeting Change Healthcare, a central clearinghouse in the space. Change Healthcare impacts one out of every three patient records in the United States. These attacks have caused disruptions and delays, creating a significant burden for private practice owners, especially therapists who rely on these services to ensure smooth operations and cash flow. 

At Practice Solutions, we understand the challenges and frustrations these cyber attacks have brought our clients. We recognize the importance of timely and accurate billing to your practice's financial health and overall success. That's why we want to assure you that we are fully committed to providing billing support amidst the cyberattacks.

First and foremost, we are actively monitoring the situation and staying updated with Change Healthcare on the progress of their recovery efforts. Our team is ready to respond swiftly to any changes or developments to minimize the impact on your practice. Our team is eager to resume services as usual, and we are waiting on word from electronic health records and Change Healthcare about resuming operations. 

While claims are unable to be submitted through Change Healthcare, we are exploring alternate claim submission methods as they become available based on industry recommendations and response.  Our aim as always is to remove the burden of billing so that providers can focus on patient care, while keeping you informed on what we know.  We recently began operating in Office Ally to help providers submit claims and resume payments. We are happy to discuss the pros and cons of this decision and support your practice in whatever strategic direction you feel is appropriate. Whether it's exploring other billing platforms or providing guidance on managing your revenue cycle more effectively, our team is here to support you every step of the way.

We understand this is a stressful time for private practice owners, and we want you to know that we are here to support you in any way we can. Our priority is your success, and we remain committed to providing you with the highest service and support.

Please do not hesitate to contact us with any questions or need assistance. We are here to help you weather this storm and emerge more substantial together. Thank you for your continued trust in Practice Solutions.


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