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Running a successful mental health practice requires a delicate balance between mission and margin. For many clinic owners, administrative roadblocks, specifically billing anomalies, insurance rules, and staff turnover, can cloud the core focus of providing excellent patient care. In Episode 51 of The Claim Game, host Jeremy Zug sits down with Shannon Hiser, founder of The Wellness Counseling Center, to dive deep into her decade-long entrepreneurial journey. Operating across

You finally did it. You upgraded from that cramped sublet to a beautiful new office space with windows that actually open. Or maybe you are taking your group practice fully remote and shifting your headquarters to a new corporate address. Naturally, you log into your Electronic Health Record (EHR), type in the new address, hit save, and celebrate the milestone. Then, two weeks later, reality hits. You check your clearinghouse reports and BAM: rejected. Dozens of claims are bo

If you are running a private practice, you have likely realized that there is a strange paradox at the heart of the work you do. On one hand, you are a clinician and a provider. You deal with the beautifully intangible: emotions, breakthroughs, human growth, and profound clinical moments. On the other hand, you are a business owner, and you have to deal with the hyper-tangible: overhead, payroll, and the increasingly complex, muddy world of insurance reimbursement. The bigges

Is your practice tired of wrestling with insurance denials, deciphering EOBs, and watching your revenue slip through the cracks? You are absolutely not alone. In the trenches of running an insurance-based practice, there is a common trap that growth-minded owners fall into: the high endurance trap. We pride ourselves on our tolerance for administrative shenanigans because we care deeply about access to care. But there is a fine line between mission-driven endurance and lettin